Terms & Conditions

COMMUNICATION

Quotation and confirmation will be sent to you by telephone or express email within at least 2 x 24 hours. We apply 24 hours reservation system to give high service for you.

PAYMENT

• We accept payment by cash or credit card (Visa or Master Card), Paypal.
• For every booking please make advance payment as Deposit Minimum 30% from Total cost to make booking guarantee and the rest you can pay one day before trip or maximum on your departure date.
• All US Dollars charges will be converted into local currency (IDR ) The exchange rate from USD to IDR will be based on the latest buying USD rates to IDR.

CANCELLATION
If you want to cancel your trip, kindly send us notification letter. Cancellation fees details:

• No cancellation fee if no flight or hotel voucher not being issued.
• 50% cancellation fee if flight or voucher being issued.

100 % cancellation fee is applied with in 2 weeks prior , 7 days prior to departure or NO SHOW.

REFUND
Non Refund for services not used

TRAVEL INSURANCE
If there is any injury and certain risks in your trip Gong Komodo Tour does not responsibility of this matter, we are suggest you to take your own insurance during your travel date.

LIABILITY
We will try our best to serve your arrangements and make your trip become satisfactory trip ever make, we will try to find all best alternatives to suit your tour possible, how ever we not accept any liability natural disaster, injury, damage, loss, delay or reschedule from airlines , negligence ,unpredictable wheatear, additional expenses (excess baggage, etc)and irregularities beyond our control

COSTUMER SERVICE
Our customer service is available for you from 08-00 am – 05.00 pm , you can call to our office or you can chat with our expert staff.